Accessibility Policy: Customer Service Standards

OUR ACCESSILBILITY POLICY – CUSTOMER SERVICE STANDARDS

Rational:  Dibbits Excavating Ltd.  is committed to excellence in serving all members and the public including people with disabilities. 

POLICIES:

Providing goods, services or facilities to people with disabilities

6.1       Dibbits Excavating Ltd. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

6.2       Dibbits Excavating Ltd. understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.  Dibbits Excavating and Landscape Supply is committed to complying with both the Ontario Human Rights Code and the AODA.

6.3       In order to provide excellent service to all people with disabilities all our employees, volunteers, students, etc. will receive mandatory training on the Integrated SAR’s Customer Service Standard.

PROCEDURES:

6.3 The Customer Service Standard

Assistive Devices​:  We will ensure that our employees are trained and familiar with various assistive devices that may be used by people with disabilities while accessing our goods or services.

Communication​:  We will do our very best to communicate with people with disabilities in ways that take into account their disability.

Service Animals​:  People with disabilities and their service animals are allowed on the parts of our premises that are open to the public.

Support Persons​:  A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption​:  In the event of a planned or unexpected disruption to services or facilities for people with disabilities Dibbits Excavating Ltd. will notify members and the public in a clearly, readable notice.  This notice will include information about the reason for the disruption, the estimated length of time and a description of alternative facilities or services if available. This notice will be posted on entrance doors to our building.

Training for Employees​:  Dibbits Excavating Ltd. will provide training to employees who deal with our customers, suppliers, sponsors, or the general public.

Training will include:

·        An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the Customer Service Standard requirements.

·         Our business plan related to Customer Service Standard.

·         How to interact and communicate with people with various types of disabilities.

·         How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

·         What to do if a person with a disability is having difficulty in accessing Dibbits Excavating Ltd. goods and services.

·         Employee will be trained also when changes are made to the plan.

Feedback Process:​  We want to hear from you.  Any feedback on the way our business provides goods and services to people with disabilities please email, call or send us a letter. All feedback or complaints should be directed to Human Resources. You can expect a response within 14 business days.

Mailing Address:

Attn: Accessibility – Human Resources

132 County Road 41
Trenton, ON  K8V 5P7

Telephone: 613-394-3478
Email: hr@dibbitsexcavating.com        

Notice of Availability​:  Our Accessibility Policy is available to the general public in both electronic and hardcopy formats as well as posted on our website.