Company Policies

OUR TERMS AND CONDITIONS

RETURN POLICY:  We will gladly accept any unused, regularly stocked landscape product for a refund within 30 days of purchase.  Simply return the complete landscape product to our yard in its clean, original, and unopened packaging accompanied by the original bill of sale and based on your method of payment we will refund your money minus a 20% restocking fee.  There is a 20% restocking fee on all returns. 

Customers are responsible for transporting any returnable product (s) back to our yard to receive a refund. However, if you wish to have Dibbits Excavating Ltd. pick-up your product for return at your location we will gladly do so with the 20% restocking fee applied and an additional delivery fee for pick-up. 

Dependent upon how the product is sold to you the product must be returned in its original state in order to be applicable for a refund.  For example:  pavers are sold in full unopened/banded sections, layers, or full pallets; therefore, to be applicable for a refund the pavers must be returned to our store the same way. 

NON-RETURNABLE products:  clearance/discontinued/limited supply (LS) products, samples, natural stone, polymeric sand, stone dust, bulk items, delivery charges, and special orders (SO)

If you’re missing your original receipt, we may be able to locate it in our system.  Receipts for purchases made with a credit or debit card or by cheque may be located in our system within 30 days of purchased. 

DELIVERY POLICY - Delivery Location: Landscape Supply products offered on our website and in-store are only available for delivery if the customer resides within the four delivery zones.  Our delivery zones are between Port Hope to Deseronto (west and east) and Madoc (north) to Prince Edward County (south).   For more information on our delivery zones please visit our website at www.DibbitsExcavating.com. 

Delivery Time:  An estimated delivery time will be provided to you once your order is placed.  Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.  Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order.  When your product is ready to be shipped directly to the shipping address you have provided (we cannot ship to PO Boxes at this time) a sales associate will contact you to make and confirm shipping arrangements.  Normally, shipment (s) are scheduled to arrive Monday to Friday, between 8 a.m. and 5 p.m. local time.  Business day means Monday to Friday, except holidays.  Please note we do not ship on Saturdays and Sundays.  Multiple items may be shipped separately due to size or availability and may arrive at separate times.  In addition, depending on the quantity, size, and types of products being ordered a customer may be required to pay for more than one delivery.  For example:  A customer would like a load of mulch and a pallet of pavers delivered to his or her home in delivery Zone 1.  Dibbits Excavating and Landscape Supply delivers all bulk items via dump trucks and uses a flatbed truck for all hardscape products.  Therefore, the customer will need to pre-pay for two deliveries to go to delivery Zone 1. 

Delivery Instructions:  Delivery services are based on curb side drop.  Every customer must mark a clear delivery spot on his or her property with either a shovel, tarp, or wheelbarrow.  If no spot is clearly marked then the delivery may not be made and the customer will be responsible for paying a second delivery charge at a later time at his or her own expense.  Deliveries past the curb are subject to the driver’s discretion and the customer takes full responsibility for any and all damages. 

Shipping Costs:  Delivery charges are based on the customer’s delivery zone (please see Delivery Zone Map on our website).  There are four zones/tiers of pricing starting from Zone 1, Zone 2, Zone 3, and Zone 4.  Any shipments outside of the four zones may not be available or available at a new quoted rate.

Damaged or Missing Landscape Products in Transport:  Please report any damaged or missing items within 3 days of delivery by calling us immediately at 613-394-3478. 

ORDER POLICY: General Information:  A standardized order form is available on our website (www.DibbitsExcavating.com) and in-store for all customers to complete.  Completed forms can be dropped-off in-person or emailed to info@dibbitsexcavating.com.

Once an order form has been received all orders are to be paid in full at the time of ordering via cash, debit, credit card and/or immediately applied to your customer’s/contractor’s account.  Special Orders are final sale and must be ordered in full pallets, bundles, cubes, crates, or loads only. 

All orders are subject to product availability.  If a product you pre-ordered and paid for is discontinued by the manufacturer or unavailable we will notify you immediately and refund you the total amount of your order, using the original payment method. 

Order Cancellations:  Please contact us immediately.  All customer cancellations are subject to a 20% cancellation fee.  Special Orders and delivery charges cannot be canceled or returned if they have already been made.  Orders are often made within 1 hour of order placement. 

If you have any questions you can call us at 613-394-3478 or reach us by email at info@dibbitsexcavating.com.